Terms

These terms are for UK ONLY. We do not ship products outside of the UK

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you.

This does not affect your statutory rights as a consumer.

Acceptance of Order

Your acceptance of these Sales Terms represents an offer of contract from You only and is not binding until accepted by Oakville Care Centre, either by sending you an email which is received by You stating this is our confirmation of your order from Oakville Care Centre, or a verbal agreement made with one of our representatives over the telephone.

Receipt of an order does not constitute acceptance of an order. We reserve the right to refuse your order for any reason.

Any error or omission in any catalogue, sales literature, price list, dispatch note, invoice or other documentation or any other information issued by Oakville Care Centre from time to time shall be subject to correction without liability on Our part.

You will be responsible for ensuring the accuracy of any order submitted by You, confirming where reasonably requested to do so by Oakville Care Centre any telephone orders, and give as much information as necessary relating to the sales Terms and delivery ( as the case may be ) to enable Oakville Care Centre to deliver goods to the delivery address notified by You.

General Sales

Oakville Care Centre will accept personal cheques and company cheques as payment for products. Oakville Care Centre will accept cash payments in British sterling on local deliveries to one of our representatives , giving a receipt on acceptance of payment.

Oakville Care Centre does not recommend to any customer the sending of cash through the post and discourages its practice fully.  Please allow 5 working days for clearance of personal cheques.  I/WE authorise you to make any enquiries you deem necessary in connection with this sale.  This information will be used for fraud prevention or debt recovery.

All prices quoted are for new products and are priced in pounds sterling

Delivery

We regret we are unable to give timed deliveries on process of order.  At order time delivery can be arranged for free local deliveries.  We reserve the right to cancel or change delivery time.  All delivery dates are given in good faith but are subject to all matters beyond the control of Oakville Care Centre : including acts of god, strikes, lockouts and delay by suppliers.  Delivery will normally be 5 to 8 working days from the clearance of payment, and a maximum of 30 days from the clearance of payment.  If for any reason the delivery time is longer than 30 days you will be notified and will be given the choice of a different delivery date or a full refund of your entire payment for the stated goods.

Accuracy of Information

Oakville Care Centre takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however errors may occur.  If you are in any doubt we recommend you contact us to discuss the product in question.  The illustrations and colours are representative only.  All sizes are approximate.  All items are subject to availibility.  While we make every effort to ensure that the products shown are as close as possible to the actual specification there may be slight variations due to the nature of the product.  All accessories are extra unless otherwise stated.  We reserve the right to alter specifications as advised by the manufacturers.

Guarantee

All items are guaranteed for a minimum of 12 months.  All goods sold comply with applicable legislation and consumers are reminded that these items and conditions do not affect your statutory rights.

 Right of Cancellation

The customer has an unconditional right to cancel  an order.  You must exercise the right to cancel an order by informing Oakville Care Centre in writing within the following time limits (" cancellation period")

Goods - from the date the order is accepted by Oakville Care Centre until seven days after the goods are delivered starting on the day after the goods are received by the customer.  Customers exercising their right to cancel an order must ensure that reasonable care is taken of the goods and that they are returned to Oakville Care Centre in an unused and as new condition complete in its original packaging and with all instructions and accessories.  The return must include any premium offers or free gifts offered with the product.

Oakville Care Centre will refund the purchase price of the goods or services within 30 days of cancellation, less cost of collection and delivery to Oakville Care Centre where necessary.

Pricing

Retail selling prices include value added tax at the UK standard rate.  This is not a TAX invoice.

Defective or Faulty Products

If you believe that the goods you have purchased are defective at any time please report this as soon as possible to us.  If we are satisfied that the goods fault is not due to the consumers misuse we will refund the purchase price or replace the goods.

Any Query

If you have any query regarding the above Terms and conditions please contact us

Oakville Care Centre

3 Badcox

Frome

Somerset

BA11 3BQ